Terms & Conditions

Website information and service requests

Our websites introduce our services and let you contact us or request an appointment. Please provide accurate contact and vehicle information so we can respond. Do not submit information you are not authorized to share, harmful files or unlawful content, or attempt to interfere with the websites.

An online appointment submission is a request, not a confirmed appointment. Casslake must confirm availability and arrangements with you. Scope of work, pricing, timing and any applicable service terms are agreed separately; a website inquiry does not by itself authorize repairs or create a final estimate.

Information on the websites may be updated. Contact us to confirm details relevant to your request. Links to third-party websites are provided for convenience; those sites operate under their own terms and privacy policies.

Casslake service text messaging

Programs: Casslake Metal LLC doing business as Casslake Offroad (also known as Casslake Offroad Powersports), and Casslake Enterprises LLC doing business as Casslake Automotive. These service messaging terms apply to each business's program when it is available and you separately choose to enroll. Automotive service messaging will be available when launched. Within these messaging terms, "we" refers to the business identified in your opt-in.

These programs support service-related conversations. Messages may include appointment coordination, questions about your vehicle or side-by-side, repair-status updates, requests to call the shop, and notices that your vehicle or machine is ready for pickup.

Your choice to participate

We send service texts after you choose to receive them for the relevant service or conversation. Consent is voluntary, specific to the business identified in your opt-in and the stated service messages, and may be withdrawn. Agreeing to Offroad texts does not authorize Automotive texts, or vice versa. Each business requires its own disclosure and separate opt-in; consent is not transferred between the businesses. You do not have to agree to text messages to purchase goods or services; you can contact the shop by phone or email.

Simply visiting a website, providing a phone number for a service request, booking an appointment or agreeing to these terms does not by itself enroll you in the text program. If you text us first, we may respond about that request; the exchange does not by itself enroll you in ongoing notifications.

Frequency and charges

Message frequency varies based on your service needs and interactions. Message and data rates may apply. Check your mobile plan or contact your carrier if you have questions about charges.

Stopping messages and getting help

Reply STOP to the number sending Casslake messages to opt out at any time. We may send one message confirming the opt-out. After that, service texts stop unless you choose to receive them again and provide renewed express written consent.

Reply HELP for help. You may also call our support phone, (478) 628-8965, or email casslakeoffroadpowersports@gmail.com. Use these contacts if you need assistance with a service request after opting out. Shop hours are Monday–Friday, 8 AM–5:30 PM; Saturday, 9 AM–2 PM; closed Sunday.

If your mobile number changes or is no longer yours, please contact us so we can update your number and preferences. Text-message delivery can depend on your carrier, device and network conditions. Carriers are not liable for delayed or undelivered messages.

Future promotional messages require separate consent

These service programs do not include promotional texts. If either business offers a promotional text program in the future, that business will describe its program and request a separate, explicit written opt-in identifying the business before sending promotional messages. Opting in to service texts does not authorize promotions. Promotional consent will not be bundled with service consent or required as a condition of a purchase.

A future policy update or continued use of the website will not substitute for that separate consent.

Message privacy

Our Privacy Policy explains how we handle contact, service and message information, including protections for mobile numbers and SMS consent. Please avoid sending payment-card details, passwords or other sensitive identification information by text.

Changes to these terms

We may update these terms to reflect changes to the websites or services. Published revisions will show their update date, and we will provide additional notice when required. A change to these terms does not authorize messages outside the scope of your consent.

Contact Casslake

Casslake Automotive: Casslake Enterprises LLC
Casslake Offroad: Casslake Metal LLC
Please identify the business your request concerns.
141 Macon Road, Gordon, Georgia
Support phone: (478) 628-8965
Email: casslakeoffroadpowersports@gmail.com